The League for Innovation in the Community College has selected Montgomery County Community College’s Integrated Enrollment Services (IES) initiative as one of 42 Innovations of the Year for 2013.
Earlier this spring, IES earned the College’s Innovation of the Year award based on League for Innovation criteria, including quality, efficiency, cost effectiveness, replication, creativity and timeliness. As a result, the project was forwarded to the League for national consideration.
Launched in August 2011, IES provides an efficient, high-quality service experience for both students and staff. The new department combines the functions of several areas—Admissions, Registration and Financial Aid/Payment, as well as the procurement of photo identification cards and parking stickers—into one convenient, streamlined system. Enrollment services assistants are cross-trained to provide a one-stop experience for students who are enrolling at the College. Specialists also are available for additional assistance with complex situations.
Features of the IES center include a line management system with clear visual and auditory queuing; overhead displays for specific functions during peak processing; front-facing monitors to allow students to view online tools and resources; and display monitors that relay pertinent information to students waiting in line.